Terms and Conditions

NSCC ENROLMENT TERMS AND CONDITIONS - PLEASE READ CAREFULLY

How to enrol in a course

Enrolments can be made online through our website www.northsydneycentre.com.au, in person or over the phone, please call 9922 2299. Office hours are Mon – Fri 10:00 am to 6:00 pm.

Payment of the course fee

All enrolments must be made and paid in advance. Your enrolment is not complete and you are not entitled to attend a class until you have paid the fee. You may pay by EFTPOS, Credit Card (Visa or Master Card) cheque or money order payable to North Sydney Community Centre Inc. A limited number of concessions (25%) are available for full time students and pension or healthcare cardholders. Evidence of your eligibility must be produced when you enrol. Not all classes offer a concession rate.

Confirmation of payment

A confirmation email with the payment receipt and our Refund & Transfers Policy will be sent to your email address. If you do not receive this email please contact the centre to confirm your enrolment.

Credit cards

All payments for North Sydney Community Centre's online enrolment system are made through ANZ's eGate system. Payments are processed directly via the ANZ secure payment gateway. No credit card information is entered, processed or stored on our website, nor is the information transmitted between our website and ANZ eGate personally identifiable.

Changes and cancellations to courses

NSCC reserves the right to offer or withdraw any course, alter the times or the dates for the whole or part of the course and offer a course with a different tutor should the advertised tutor become unavailable.

If any of these course changes become necessary you will be advised of the alternative arrangements or details.

All courses require minimum numbers to go ahead. We leave the decision to cancel a course until approx 48 hours prior to the course commencement date in order to maximise the chances of reaching the numbers.

You will be notified by email if a course has been cancelled, please ensure you provide a valid email address and contact details when you enrol. In the case of a course cancellation your course fee will be refunded in full or a credit note will be provided and must be used before the end of the following term. Credit notes cannot be redeemed for cash.

Refunds and Transfers Policy

A refund of all or part of the fee may be available in the following circumstances:

  • You have overpaid the course fee.
  • You enrolled in a course that has been cancelled.
  • You formally advise the office, at least five (5) working days prior to the commencement of your course.

A $20 administration fee will apply to process your refund. We do not accept responsibility for changes to your personal circumstances or work commitments, which may occur after you have enrolled.

You may choose to transfer to another course providing there is a space available. Transfers do not incur an administration fee.

Privacy Policy

The collection, storage, use and disclosure of any personal information you provide is protected under the Privacy and Personal Information Protection Act 1998.

Information collected by North Sydney Community Centre during a student’s enrolment and attendance will be used for the purposes of general student administration, identification, communication and internal surveys. Student information will be held securely and disposed of securely when no longer needed. Personal details are not released to unauthorised persons or organisations.

Collection of Student Profiles

Student information such as age, gender and occupation is gathered only to build a profile of students and to improve classes at the Centre. This information is collected on a voluntary basis, and used only for aggregate and profiling purposes.

Email Marketing

The Centre may send information via post or email to students and past students for the purpose of marketing. The Centre asks students for their permission before they are added to post or email marketing lists. Students may at any time request that all such marketing cease. All requests will be promptly complied with. To unsubscribe from the e-newsletter click on the unsubscribe link, or advise the office.

Secondary Marketing

North Sydney Community Centre does not allow for the use of student information for any secondary marketing not related to the Centre and will not pass on details under any circumstances.

Pack up & Clean Up

All students enrolling in on-site classes are required to assist the tutor with post-class cleaning of ‘contact points’ including floor, door handles, taps, and equipment used. This is a precautionary measure taken to protect our most vulnerable during COVID-19.

Equipment

Students will need to bring their own equipment as shared equipment will not available at NSCC during the pandemic. Equipment and material expectations are outlined in each course description, but please contact us if you aren’t sure.